Frequently Asked Questions
Delve into the exquisite details of our rooms, meticulously designed to provide a harmonious blend of comfort, elegance, and modern convenience. Experience a stay where every element has been carefully curated to ensure your ultimate relaxation and satisfaction.
Hotel & Location
The Promissory offers a truly distinctive experience in Roanoke's vibrant downtown. Housed in the historic First National Exchange Bank building, The Promissory has been thoughtfully reimagined as an upscale boutique hotel. Our accommodations are among the most spacious in Roanoke; with suites as large as 730 square feet and classic rooms that are comparable to junior suites at many hotels. Stay and enjoy a concert at our music hall, The Exchange, and a meal at our on-site Spanish restaurant, Suerte. The Promissory's location is unbeatable, with four world-class museums within a 6-minute walk, the Historic Roanoke City Market just 2 minutes away, and a 7-minute walk to the Hotel Roanoke Conference Center. Unlike chain hotels, we offer rooms with authentic character, exceptional space, and cultural immersion. Unlike resort-style properties, we're in the walkable heart of downtown where dining, arts, nightlife, and Roanoke's vibrant cultural scene are literally at your doorstep.
Yes! The Promissory is home to The Exchange, an awe-inspiring neoclassical landmark reborn as a remarkable concert space, and available for private events and corporate gatherings. We have many exciting concerts scheduled for the new year, showcasing diverse talent in this one-of-a-kind setting. The venue's unique character—combining the building's original architectural details with modern acoustics and amenities—creates an unforgettable experience for both performers and audiences. Find out more about upcoming performances at The Exchange, ticket information, private event booking, and venue specifications. Our Guide to live music venues in Roanoke will help you plan your next music getaway.
The Promissory is perfectly positioned in downtown Roanoke's cultural heart. The Taubman Museum of Art is just a 4-minute walk, showcasing impressive collections of American and contemporary art in its striking architectural landmark. The Historic Roanoke City Market, Roanoke's social and culinary hub, is only 2 minutes away with its restaurants, shops, craft breweries, and beloved weekend farmers market. You're also within easy walking distance of three other exceptional museums: the Virginia Museum of Transportation (6 minutes), O. Winston Link Museum (5 minutes), and Roanoke Pinball Museum (2 minutes). Mill Mountain Theatre, offering live performances year-round, is just 2 minutes from our doors. The Hotel Roanoke Conference Center is a convenient 7-minute walk, making us ideal for conference attendees seeking spacious downtown accommodations. All of these destinations are within 0.5 miles of the hotel. The hotel is ideally located for downtown events, such as The Blue Ridge Marathon, and is a short drive from The Blue Ridge parkway. For detailed walking routes, insider tips, and a complete guide to exploring downtown Roanoke's Museum District on foot, visit thepromissoryhotel.com/experience.
The Taubman Museum of Art is just a 4-minute walk (0.3 miles) from The Promissory Hotel. The Taubman Museum is one of Roanoke's premier cultural destinations, featuring collections of American and contemporary art in this striking architectural landmark.
Yes! The Historic Roanoke City Market is just a 2-minute walk from The Promissory Hotel. This makes us one of the closest hotels to Roanoke's social and culinary hub, with dozens of restaurants, craft breweries, shops, and the beloved weekend farmers market right at your doorstep.
The Promissory Hotel is within easy walking distance of The Hotel Roanoke Conference Center (7-minute walk; approximately 0.5 miles) This makes us an ideal choice for conference attendees seeking spacious suite accommodations in downtown Roanoke, with easy access to your meetings and the vibrant City Market for evening dining and entertainment.
The Promissory is ideally located for Blue Ridge Marathon weekend. The race starts and finishes at Elmwood Park (a 2-minute walk from the hotel) making it one of the closest hotels to the start line in downtown Roanoke. Known as America’s Toughest Road Marathon for its 7,400+ feet of elevation change along the Blue Ridge Parkway, the race draws runners from across the country each April. Staying at The Promissory puts you steps from packet pickup, the finish line festival, and the post-race celebration. Our spacious suites are designed for a proper recovery and can accommodate groups and families traveling together. Learn more about hotels near the starting line of The Blue Ridge Marathon.
The Promissory is one of the most convenient downtown Roanoke hotels for Blue Ridge Parkway access. The Parkway’s Roanoke Mountain Loop entrance is approximately 10–15 minutes from our front door, offering some of the most scenic driving, hiking, and cycling in Virginia’s Blue Ridge. Mill Mountain Park, which connects directly to the Parkway, is just minutes away and features the iconic Roanoke Star overlook, miles of hiking and mountain biking trails, and sweeping views of the Roanoke Valley.
Roanoke has earned a national reputation as America’s East Coast Mountain Biking Capital, and The Promissory puts you at the center of it. Mill Mountain Park is minutes from the hotel and offers a network of singletrack trails for all ability levels, with direct connections to the Blue Ridge Parkway. Carvins Cove, one of the largest municipal trail networks in the country with over 60 miles of trails ranging from beginner-friendly to expert-level terrain, is about 20 minutes away. The Roanoke River Greenway runs right through downtown and is perfect for a casual ride between sessions. Roanoke’s cycling reputation has also attracted major national events, including USA Cycling National Championships and is a testament to the quality and variety of riding in the region.
Roanoke Mountain Adventures (RMA) is close to The Promissory Hotel and offers full-featured rental option. It is located along the Roanoke River Greenway, about a 10-minute walk or quick drive from the hotel. RMA rents mountain bikes, e-bikes, gravel bikes, and greenway cruisers, with helmets included. From their shop you can ride directly onto the Greenway or head to Mill Mountain singletrack, and Carvins Cove is about 20 minutes by car. They also offer guided e-bike tours for guests who want a more curated experience. Cardinal Bicycle in Grandin Village is another well-regarded option for rentals and service. We’re happy to help coordinate logistics; just ask at the front desk.
Downtown Roanoke offers an exceptional blend of arts, culture, dining, and entertainment. From The Promissory's front door, you're within a 6-minute walk of four world-class museums: the Taubman Museum of Art, Virginia Museum of Transportation, O. Winston Link Museum, and Roanoke Pinball Museum. The Historic Roanoke City Market, just 2 minutes away, features dozens of restaurants, craft breweries, weekend farmers markets, and live entertainment. The Roanoke River Greenway provides scenic walking and biking paths through downtown, while Mill Mountain Theatre offers live performances. The downtown area hosts festivals and events year-round, from First Friday Gallery Crawls to seasonal celebrations in Market Square. The Exchange right here at The Promissory showcases remarkable concerts in our neoclassical venue. Further afield, the Blue Ridge Parkway, hiking trails to Mill Mountain Star, and outdoor adventures in the surrounding mountains are just a short drive away. For detailed neighborhood guides, walking tours, restaurant recommendations, seasonal event calendars, and insider tips on experiencing both downtown and the broader Roanoke region, visit thepromissoryhotel.com/experience.
Rooms & Accommodations
The Promissory offers some of the most spacious accommodations in Roanoke. Our two-bedroom suites provide 730 square feet of living space, while our popular Artist Loft one-bedroom suites offer 590 square feet. Even our Classic rooms exceed 400 square feet—comparable to junior suites at many hotels. The historic First National Exchange Bank building's grand architecture allows for exceptionally high ceilings, original architectural details, and generous layouts that set us apart from typical hotel rooms. Whether you're spreading out work materials for a conference at Hotel Roanoke, relaxing after exploring the Museum District, or hosting a small gathering, you'll appreciate having genuine room to breathe. Our suites feature distinct areas for sleeping, working, and entertaining—not the cramped single rooms common at chain properties. For extended stays and business travel, this extra space transforms your hotel experience from functional to genuinely comfortable.
Yes, The Promissory offers two types of ADA-accessible rooms designed for guests with mobility needs: our Accessible Signature One-Bedroom King Suite and our Accessible Premier Two-Bedroom, Two-Bathroom Queen Suite. Both rooms feature accessible bathrooms with roll-in showers, grab bars, and lowered fixtures, along with wider doorways and maneuverable space throughout. Our historic building includes a fully functional elevator providing access to all floors, and handicap-accessible parking spaces are available on the first level of the Market Parking Garage adjacent to the hotel. We are committed to ensuring all guests can experience the grandeur of our neoclassical landmark comfortably and safely. If you have specific accessibility needs or questions about room features, door clearances, or any accommodations we can arrange to make your stay more comfortable, please contact us directly at info@thepromissoryhotel.com. Our front desk team is happy to discuss your requirements and ensure that your room meets your needs.
Yes, The Promissory Hotel has a fully functional elevator that provides access to all guestroom floors. We understand that accessibility and convenience are important, especially in a historic building. Our modern elevator was thoughtfully integrated during the building's renovation while preserving the historic character. All of our spacious suites are easily accessible, and we're happy to accommodate specific floor preferences when possible. We also offer some ADA-accessible rooms. If you have particular accessibility needs or questions about our accessible accommodations, please contact us directly at 540-283-6083 so we can ensure that your stay is comfortable.
Every guest room includes a wet bar complete with a mini-fridge, a gourmet coffee and tea station, and all the necessary accompaniments.
Yes, complimentary WiFi is available in guest rooms and public areas of the hotel.
Cribs are available for guests' use. Please inquire with the front desk.
Yes, daily housekeeping is available.
Parking & Transportation
Yes, parking for The Promissory Hotel is available at the Center in the Square Parking Garage Garage, conveniently located one block from the hotel. Guests can park on the 4th and 5th levels of the garage, with handicap-accessible parking spaces available on the first level. Parking is $10 per day. The garage provides covered, secure parking in the heart of downtown Roanoke, eliminating the hassle of finding street parking or navigating unfamiliar parking areas. Because we're located in downtown's walkable core, you'll find that once you've parked, you can explore the Taubman Museum, Historic City Market, restaurants, and attractions entirely on foot. For guests with accessibility needs or questions about parking logistics, our 24-hour front desk team is happy to provide detailed directions and assistance at 540-283-6083.
The Promissory does not have a shuttle service.
Yes, rideshare services like Uber and Lyft are readily available in Roanoke.
Dining
Opening soon, The Promissory Hotel is home to Suerte, our on-site Spanish restaurant offering carefully curated plates from Madrid, fresh house made bread, and a thoughtful wine list.
For breakfast, you'll find excellent options within a short walk, such as The Hatch, Scrambled, and Ernie's. The Market District, just 2 minutes from our doors, offers dozens of dining choices throughout the day—from casual cafes and food trucks to upscale bistros and craft breweries. Our front desk provides personalized restaurant recommendations based on your preferences, and the convenience of having Suerte on-site for evening dining means that you can enjoy small plates and cocktails without leaving the building.
Please ask a member of our front desk for a Downtown Roanoke Dining Guide or for personalized recommendations, or check out Visit Virginia's Blue Ridge's list of restaurants.
Check-In & Policies
Our cancellation policy allows you to cancel or modify your reservation up to 48 hours before your scheduled arrival date without penalty. Cancellations made within 48 hours of arrival will be charged one night's stay. Please note that different cancellation terms may apply during peak seasons or special events. We recommend reviewing the specific cancellation terms at the time of booking. If you have questions about your reservation, please contact our front desk at 540-283-6083.
Standard check-in time is 4:00 PM and check-out is 11:00 AM. We understand travel schedules don't always align perfectly with hotel hours, so we do our best to accommodate early arrivals and late departures when possible. Contact us at 540-283-6083.
Yes, we offer late check-out for $50. To extend your stay, please dial "0" from your room phone.
No, we do not offer mobile check-in; however, guests can pre-check in on the day of arrival.
We are a smoke-free facility.
Guest Services
Yes, our front desk is staffed 24 hours a day, 7 days a week. Whether you're arriving on a late flight, need assistance in the middle of the night, or have early morning questions, our team is always available to help make your stay comfortable and address any needs that arise.
The Promissory's 24-hour fitness center is located on the third floor and offers a well-equipped space for maintaining your routine. Guests have access to treadmills, free weights, and strength-training equipment—making it easy to stay on track during your stay.
Yes, our 24-hour front desk can securely store your luggage before check-in or after check-out.
Yes, we're happy to help you make the most of your stay. Our team can assist with reservations, provide directions, and share insider tips to help you experience the best of Roanoke.
Yes, you can ship packages to The Promissory. Please use the following address: 201 S Jefferson Street, Suite 1, Roanoke, VA 24011.
Yes. The Exchange, our on-site music hall and event venue, is available for corporate meetings, private events, and corporate gatherings. The Exchange occupies the stunning neoclassical banking hall of the historic First National Exchange Bank building, offering a one-of-a-kind setting for events that range from intimate board meetings to large-scale corporate receptions. On-site catering is available through Suerte, our Spanish restaurant. The Promissory is also a short 7-minute walk from the Hotel Roanoke Conference Center, making us a natural choice for conference overflow accommodations. For event inquiries, contact us at info@thepromissoryhotel.com.
Pets
We only accommodate service animals. Arrangements must be made with our front desk team before arrival. Please contact our team at info@thepromissoryhotel.com.